On September 25th, we were excited to welcome our special guests Sathish Bala and moderator Kumi Somaskandan to deep dive into the topic of customer success - a topic that Sathish is very familiar with.
Sathish is best known for creating high- performance agency BlueBand Digital and Canada's largest South Asian music festival; DESIFEST as Co-Founder and CEO, Sathish has been a trusted strategic advisor to some of the world's most admired brands. For 20 years, he collaborated, connected, and inspired brilliant talent to create award-winning and brand-building platforms for clients. A well-spoken professional that consistently demonstrated the ability to communicate with international teams and clients. Pioneered the development, launch and exit from 3 digital companies, totalling $50M+ in sales with 150+ staff across 5+ countries.
DESIFEST is North America's largest South Asian music festival - 15th year. Over 500 artists, 3M+ in fundraising and sponsorship - united Canada's largest minority community - multicultural strategy consultant. In 2020, Sathish launched Schoolio Learning. At Schoolio, their mission is to empower homeschooling parents with educational and assessment tools that help their students excel in life.
Our narrator Kumi is a financial services professional with an exemplary career leading several lines of business at the largest independent and organically grown Alternatives Asset Administrator, Citco (Canada) Inc., (Servicing some of the largest Hedge Funds, Fund of Hedge and Private Equity Managers, with offices across 18 countries).
Over her fifteen years at Citco, she was a key member of the Canadian Leadership team overseeing the expansion of the Canadian office from 50 to 900+ staff.
Kumi joined RBC Investor and Treasury Services in 2018, where she was responsible for all aspects of operations in Canada. She subsequently formed and lead the Client Experience Team for Canada, with a focus on digital client experiences that would drive process automation, from onboarding to data delivery. As of September, 2021, Kumi joined Manulife GWAM Operations Retirement, as Global Head of Sponsor Processing.
We invite you to watch the recorded version of the series to get a look in to customer success!
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